From the category archives:

General

Uncommonly followed common sense tips on CIO communication

July 19, 2010

I recently had the privilege of being interviewed, along with other experienced senior technology executives, by CIO magazine for my thoughts on communication mistakes still made by CIOs. Some great ideas came out in the article, but when it comes to communication (see tip #1 below), there’s always more to say. So here goes. Communication [...]

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IT tall tales and why they’re told, or, why I stopped going to conferences

May 6, 2010

Most senior technology executives have a good sense of the huge value that comes from comparing notes and impressions with one’s peers about industry trends, techniques, project approaches, even vendors. Networking, appropriately handled, can enable you to find out all sorts of “lessons learned” without having to go through the pain of learning them the [...]

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Yes we can, yes we must: the ongoing case for IT/Business alignment

March 18, 2010

How do we (IT executives) get away from being typecast as technologists, unconsulted on core business issues and approaches? Face it, that’s a common situation and dilemma that we all encounter, early and often, and it’s the grist for a constant mill of articles and blog posts and books on business/IT alignment. Lately, though, a [...]

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Must-read books on the human factors of IT — part 1, the 70s

January 6, 2010

What is it that sets apart a top-notch IT executive from others of his calling? To my mind, one mark of today’s true professional, especially at the senior executive level, is to be deeply familiar with the seminal books in his or her field. The dilemma for an IT professional, though, comes from the ongoing [...]

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IT transparency is good. But how transparent should you be?

November 24, 2009

A few years back, I had an extremely surprising and unpleasant experience as CTO. The director of my Program Management Office ran a weekly status meeting for project stakeholders, where we’d all methodically go through the current project portfolio, in order to communicate on issues, gather necessary feedback, and align everyone’s expectations. I typically attended [...]

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On Twitter, if you follow back reflexively, the spammers win

September 13, 2009

Are you among those who believe that if you don’t follow someone back on Twitter, you’re being snobby and arrogant?  Then this post is meant for you. My purpose here, quite candidly, is to persuade you that reflexively following someone back is not only a habit which encourages spam, but is in fact a major [...]

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Get multiple arrows for that quiver: selective and competitive outsourcing

May 6, 2009

As I’ve written before (“Offshore development: target the destination, even if you never go there“), the reality of the CTO/CIO’s life is to be constantly challenged to produce more. Most technology executives, given that challenge, focus on squeezing out greater efficiency from existing processes, which is of course a necessary and constant push. What many [...]

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Canaries in the coal mine: Why your IT department may be in worse shape than you think

May 1, 2009

Think about it: you can’t really tell the difference, on a day-to-day basis, between a car that has had its oil changed every 3,000 miles and one that has had its oil changed every year or two.  Only eventually. Similarly, the stability of most IT departments proves very difficult to discern from outside.  Even insiders [...]

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