Industry trends

CMOs outspending CIOs on technology: “so what?” Here’s what.

Tweet Rarely do I write targeted responses to specific blog posts, but last week, an article crossed my screen that I think is both representative of many people’s attitudes, and enormously flawed in its assumptions, logic, and conclusions. Esmeralda Swartz, writing for, titularly opines the following: “So What If Chief Marketing Officers Outspend CIOs […]

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IT conferences for the CIO: microcosms of industry trends

Tweet I’m back from attending ServiceNow’s Knowledge13 conference last month in Las Vegas, and have a grab bag of random thoughts and reactions to share as a result. As usual, these thoughts reach beyond any particular vendor or product niche. For anyone not familiar with this company, ServiceNow is slowly and steadily developing a generalized […]

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CDO: The Chief Déjà Vu Officer

Tweet Whac-a-mole. It’s my favorite of all metaphors, at least when it comes to applicability to IT. For those who don’t know the background: Whac-a-mole  is a commonly seen arcade game, where plastic moles pop up at random through holes in the game panel. The job of the player, of course, is to pound them […]

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Book review: The CIO Paradox: Battling the Contradictions of IT Leadership

Tweet It’s a universal trait, it seems: we all want to be understood, want the world to see things through our eyes, want to watch the “aha” light go on when people finally realize just how tough we have it and how magnificently we still prevail. IT people, and senior technology executives in particular, are […]

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The One True Way syndrome exemplified: the overstated case against code comments

Tweet I write frequently, and not without some exasperation, about the perennial search for the “silver bullet” in IT: the holy grail, the end-all, be-all solution to preventing IT failure. The silver bullet has a very close and similarly pernicious internal twin cousin: the One True Way. That’s a technique or practice that is (usually) […]

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IT entropy in reverse: ITSM and integrated software

Tweet Why am I an IT professional? Here’s one major compelling reason: you simply can’t rest on your laurels. You can’t stop learning and growing and examining and improving, in all aspects, or you stagnate and die. The best IT professionals, I’m convinced, work energetically and on an ongoing basis, actively striving to push the […]

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IT anti-patterns: reverse behavior lessons from Steve Jobs

Tweet I’ve written before about how I value Twitter’s ability to fine-tune one’s personal information gathering, selecting people to follow who, over time, prove to be the most useful, interesting, and stimulating. I commonly refer to the people I follow as my “personal Algonquin Round Table,” in homage to the well-known literary group of the […]

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A CIO’s skeptical look at the QR code phenomenon

Tweet I had the good fortune last month to be invited to participate as a guest CIO on ITSM Weekly, a great IT-related podcast with the amusing ongoing tagline, “What happens when a CIO, a Service Desk Manager and an industry junkie chat weekly?!” Amidst the discussion and banter, Chris Dancy of ITSM Weekly gave […]

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