I’m back from attending ServiceNow’s Knowledge13 conference last month in Las Vegas, and have a grab bag of random thoughts and reactions to share as a result. As usual, these thoughts reach beyond any particular vendor or product niche.
For anyone not familiar with this company, ServiceNow is slowly and steadily developing a generalized platform (“ERP for IT”) for enterprise IT management, all the way from IT service management (ITSM) to (now, in a new offering) cloud orchestration and management of instances.
My attendance last year at this same conference broke a personal streak of almost 8 years of avoiding conferences altogether. My recap post from last year discusses how I discovered what I’d been missing: exposure to new approaches, new energy, and new perspectives that, like it or not, don’t just come from online.
In fact, it reminds me of the classic Woody Allen line about “I need the eggs”. Conferences are messy, chaotic, overwhelming, sipping from a firehose, and so on. But we keep going, because we need those eggs.
Here are some “eggs,” large and small, that I took away from this year’s experience.