Personal

IT conferences for the CIO: microcosms of industry trends

Tweet I’m back from attending ServiceNow’s Knowledge13 conference last month in Las Vegas, and have a grab bag of random thoughts and reactions to share as a result. As usual, these thoughts reach beyond any particular vendor or product niche. For anyone not familiar with this company, ServiceNow is slowly and steadily developing a generalized […]

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The One True Way syndrome exemplified: the overstated case against code comments

Tweet I write frequently, and not without some exasperation, about the perennial search for the “silver bullet” in IT: the holy grail, the end-all, be-all solution to preventing IT failure. The silver bullet has a very close and similarly pernicious internal twin cousin: the One True Way. That’s a technique or practice that is (usually) […]

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A CIO’s skeptical look at the QR code phenomenon

Tweet I had the good fortune last month to be invited to participate as a guest CIO on ITSM Weekly, a great IT-related podcast with the amusing ongoing tagline, “What happens when a CIO, a Service Desk Manager and an industry junkie chat weekly?!” Amidst the discussion and banter, Chris Dancy of ITSM Weekly gave […]

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One CIO’s “lessons learned” in managing others

Tweet Here’s a shocker: none of us has failed to fail at times. We’ve all screwed things up on occasion, and I’m no exception. And that’s especially true when it comes to managing others, which I believe is very much a learned skill.  In that spirit, there are a number of things about people management […]

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Bears, hedgehogs, and Gladys Knight: parables of IT leadership

Tweet For years, I’ve had two framed items hung on my office wall throughout my various stints as CIO, CTO, etc.  I like to think of them, both individually and together, as reflecting certain truths or ironies I encounter as a technology executive, particularly in the realm of leading others.  They serve as cautions to […]

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IT tall tales and why they’re told, or, why I stopped going to conferences

Tweet Most senior technology executives have a good sense of the huge value that comes from comparing notes and impressions with one’s peers about industry trends, techniques, project approaches, even vendors. Networking, appropriately handled, can enable you to find out all sorts of “lessons learned” without having to go through the pain of learning them […]

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Fits and starts: staying “tech savvy” as a CIO

Tweet Just a quick, personal post this time: I was recently interviewed by CIO Magazine on the topic of “How CIOs Can Stay Tech-Savvy“.  Since (as is normal) only a portion of my conversation with the reporter actually made it into the article, I thought I’d expand briefly on the topic here. My remarks were […]

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On Twitter, if you follow back reflexively, the spammers win

Tweet Are you among those who believe that if you don’t follow someone back on Twitter, you’re being snobby and arrogant?  Then this post is meant for you. My purpose here, quite candidly, is to persuade you that reflexively following someone back is not only a habit which encourages spam, but is in fact a […]

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