I’ve written before about how I value Twitter’s ability to fine-tune one’s personal information gathering, selecting people to follow who, over time, prove to be the most useful, interesting, and stimulating. I commonly refer to the people I follow as my “personal Algonquin Round Table,” in homage to the well-known literary group of the 1920s.

More simply put, though: I value Twitter because I fundamentally believe in consulting others, picking their brains, observing what they find useful or funny, enjoying their (often differing) perspectives, and learning as much as I can from them.

To my frequent surprise, however, this basic belief in the value of consulting others turns out not to be universally shared. In fact, it can even be scoffed at. That disconnect came glaringly to light recently in the aftermath of the death of Steve Jobs. Basically put, the burgeoning legend of Steve Jobs rests in large part on how, in his path to multiple successes, he fundamentally rejected the value of consulting others.

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I had the good fortune last month to be invited to participate as a guest CIO on ITSM Weekly, a great IT-related podcast with the amusing ongoing tagline, “What happens when a CIO, a Service Desk Manager and an industry junkie chat weekly?!”

Amidst the discussion and banter, Chris Dancy of ITSM Weekly gave me a bit of a ribbing about what he perceived as my all-too-common anti-QR-code rants on Twitter. And yes, I have tweeted more than once with outright skepticism about the usefulness and likely impact of QR codes.  Chris’ good-natured needling made me step back and think about why: what exactly makes me so resistant to the notion of QR codes?

And the answer runs deeper than just QR codes per se.  It turns out, as I thought about it, that the story surrounding QR codes represents, for the modern CIO or CTO, kind of a horrible blend: the worst aspects of technology advocacy, combined with the worst aspects of marketing.  This post is an attempt to explain those broader implications.

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Novels of IT, Part 2: Haunting the CEO

Last time, I introduced this series by pointing out that reading what I call “novels of IT” could serve a few very useful purposes for those of us who work in and around information technology.  In fact, I presented a number of criteria that come to mind when answering the implicit question of why anyone [...]

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Novels of IT, Part 1: Turtles All The Way Down

Novels are harder than most technology-oriented people typically realize. The backbone of a good novel is character development, meaning that the character learns and grows — which makes it easy for especially amateur novelists to start off with a character who is, frankly, little more than a one-dimensional dolt. This is an even more dangerous [...]

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Three IT behavior patterns seen in the wild

Assumed Omniscience, Chooser’s Remorse, and Fixation With all due respect to the many fine folks I’ve worked with in the career I’ve spent decades pursuing: we IT types can be an idiosyncratic, even odd, bunch.  That’s actually well known to us all, and it generally makes great fodder for this blog. I find the sociology [...]

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Can a CIO be successful without IT experience? Define your terms!

Yes, it’s déjà vu: certain topics crop up again and again on IT-related blogs. The age-old question: does a CIO really need to have IT experience?  I’ve touched upon this before, here and here, but it’s time for a full column covering the standard arguments posed in this debate. I’ve gone through every article I can [...]

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Mending Wall: Matches and mismatches in IT stakeholder expectations

Oil and water? Some days, the disconnect between stakeholder expectations and IT capabilities (and sensibilities) seems staggering. Case in point: I was shown an astounding list of generic stakeholder expectations a while back, drawn up by an obviously frustrated group and titled “USER REQUIREMENTS FOR IT”.  The list is most interesting in what the items [...]

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Business impact and transparency: expressing system availability

“System availability was 99.83% last month!  That’s up from 99.75% the previous month!” Sounds kind of good, no? I mean, that’s a high number, right? Right? Actually, no.  It’s not a very useful number, in and of itself. In fact, I regard the publication of uptime metrics like that as a regrettable symptom of IT [...]

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