Archive for the 'Vendor management' Category

Offshore development: aim for it, even if you never go there

As I wrote last time, a large part of my reason for opposing offshoring is because I’ve rarely, if ever, worked in a company where I felt the necessary prerequisites were in place to be able to even consider offshoring as a viable option. Let’s go into that in more detail now.
I’ve observed before […]

The pitfalls of the implicit “buy” bias for IT systems and services

I wrote last time about how there are twin truths to the buy vs. build dilemma: outsourcing can be a superb way to leverage external expertise and keep your own team focused on core functions; yet, outsourcing is not an easy or friction-free choice, and it’s easy to simply substitute one set of problems with […]

Buy vs. build, and why Scott McNealy thinks the CIO doesn’t need a staff

I’m going to unabashedly steal someone else’s anecdote for this post. I’ll justify doing so on the grounds that the anecdote has stuck with me since I heard it; I’ll talk about why, and why I tend to repeat it to my staff at opportune moments. Starting with this post, I plan to […]

Is there any CIO/CTO out there who is still inclined to answer a desk phone?

Just a quick one, this time, in what may become an ongoing motif of describing some of the pet peeves I’ve developed in this role.
For years now, I’ve been unable to answer my desk phone. Or rather, I’ve been unwilling to answer it, at least for calls that I can tell are coming from […]

More tips for dealing with IT vendors

Now that I’ve covered the more humorous (and hopefully the less typical) side of dealing with vendors, I’d like to present some “lessons learned” for developing and maintaining positive relationships with hardware, software, and service providers. After all, we all need to use vendors’ products and services, and I’ve learned in my own experience […]

Watch out: Top 10 statements by IT vendors

Enough serious posts for the moment: it’s time for a little bit of humor, hopefully with a moral or two in tow.
About 15 years ago, when I was still a director and not a C-level executive, I worked a great deal with vendors providing services, project management, software development, and so on. In particular, […]