As I promised last time, there’s one more key way, the biggest way of all, not to get what you want from your IT organization. This is, in fact, the trap I have seen virtually every entity I’ve ever worked for fall into to some degree, some to the point of actually destroying the company. [...]
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As much as any part of your company that supports the key prongs of the corporate mission (deliver product, sell the product, support the product), IT is constantly on the hook to deliver more and more. As I’ve written before, expectations are deservedly high, and getting higher all the time. And when expectations are so [...]
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